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Moneyhub Support

There are so many ways Moneyhub helps with your finances that we thought you might have a few questions. Here you’ll find a variety of useful information about all things Moneyhub, including which accounts you can connect, how to change your security details, controlling the information we send you, and much more.

Our frequently asked questions below will help you in particular with connecting to your accounts and investments.


Frequently Asked Questions

This is for users who log in to Barclays standard online banking portal. You will need to be registered for Barclays online banking before you can connect with Moneyhub. You can start the registration process here.

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Barclay’s online banking portal

You will need:

  • One of either:
    - Your membership number
    - Your card number (found on the front of your debit or cash card)
    - Your account number and sort code
  • Your Passcode (5 digits long)
  • Your Memorable word

You can also log in using PINsentry, but we recommend using your memorable word and passcode with Moneyhub as it will allow your balances and transactions to automaticaly update.

What if I don't have a memorable word or passcode?
If you don't have a memorable word or passcode, you can log into Moneyhub using PINsentry. However, we recommend using a memorable word and passcode with Moneyhub as it will allow your balances and transactions to automaticaly update. The Barclays website shows you how to set a memorable word and passcode.

I've forgotten my details
If you have forgotten your passcode you can reset it on the Barclays website. If you have forgotten your Memorable word you will need to follow these instructions.

Entering your information into Moneyhub

Select Barclays from the list of banks.

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Select Barclays Bank from the list of account types.

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The app will display ‘Retrieving bank information’ for a few seconds

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You will then see the login screen.

  1. Enter your Surname
  2. Enter one of your Membership Number, Card Number or Sortcode and Account number. Use whatever details you would normally use on the Barclays website.
  3. Next, enter your Passcode.
  4. Finally, enter your Memorable word.

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The app will display a loading screen for up to two minutes. This is normal when we first connect your accounts - please wait for it to finish. (If it takes longer than five minutes, or you get an error message, give us a call or send us a message and we’ll be happy to help.)

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If you have problems connecting

  • Log into Barclays online banking as normal to check the service is working (but be sure to log out again before trying again with Moneyhub)
  • Check the Moneyhub service status page for any known issues
  • Send us a message via the support section in the app
  • Or contact our customer support team on [email protected] or 0333 222 0900

This is for users who log in to First Direct’s standard online banking portal. You will need to be registered for First Direct's online banking before you can connect with Moneyhub. You can start the registration process from the First Direct website.

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First Direct’s online banking portal

You will need:

  • Your Username
  • Your memorable answer
  • Your secure key generator (if you normally use one)
  • Your electronic password

If you have forgotten your passcode you may be able to reset it on the First Direct website, or you can contact First Direct for assistance.

Entering your information into Moneyhub

Select First Direct from the list of banks.

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Select First Direct from the list of account types. It should be the only option.

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The app will display ‘Retrieving bank information’ for a few seconds

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You will then see the login screen.

  1. Enter your Username.
  2. Enter your Memorable Answer.
  3. Choose whether to use your Secure Key. We recommend selecting 'no' to allow automatic overnight updates.
  4. Finally, enter your electronic Password.

The app will display a loading screen for up to two minutes. This is normal when we first connect your accounts - please wait for it to finish. (If it takes longer than five minutes, or you get an error message, give us a call or send us a message and we’ll be happy to help.)

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If you have problems connecting

  • Log into First Direct's online banking as normal to check the service is working (but be sure to log out again before trying again with Moneyhub)
  • Check the Moneyhub service status page for any known issues
  • Send us a message via the support section in the app
  • Or contact our customer support team on [email protected] or 0333 222 0900

This is for users who log in to Halifax’s standard online banking portal. You will need to be registered for Halifax online banking before you can connect with Moneyhub. You can start the registration process here.

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Halifax’s online banking portal

You will need:

  • Your Username
  • Your Password
  • Your Memorable Information

If you have forgotten any of these details, you can reset them on the Halifax website:
Forgotten your Username
Forgotten your Password or Memorable Information

Entering your information into Moneyhub

Select Halifax from the list of banks. (You may need to scroll down.)

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Tap Halifax to continue. It should be the only one in the list.

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The app will display ‘Retrieving bank information’ for a few seconds

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You will then see the login screen.

  1. Enter your Username.
  2. Enter your Password.
  3. Finally, enter your Memorable Information, then hit Submit.

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The app will display a loading screen for up to two minutes. This is normal when we first connect your accounts - please wait for it to finish. (If it takes longer than five minutes, or you get an error message, give us a call or send us a message and we’ll be happy to help.)

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If you have problems connecting

  • Log into Halifax online banking as normal to check the service is working (but be sure to log out again before trying again with Moneyhub)
  • Check the Moneyhub service status page for any known issues
  • Send us a message via the support section in the app
  • Or contact our customer support team on [email protected] or 0333 222 0900

This is for users who log in to HSBC’s standard online banking portal. You will need to be registered for HSBC online banking before you can connect with Moneyhub. You can start the registration process here.

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HSBC’s online banking portal

You will need:

  • Your User ID
  • Your Memorable Answer
  • Your Password or your SecureKey token

If you have forgotten any of these details, you can reset them on the HSBC website:
- Forgotten User ID

Entering your information into Moneyhub

Select HSBC from the list of banks.

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Select HSBC Bank from the list of account types.

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The app will display ‘Retrieving bank information’ for a few seconds

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Fill in your login details:

  1. Enter your User ID
  2. Enter your Memorable Answer
  3. Choose a login type, either your Password or SecureKey. We recommend using your password as this will allow your transactions to update overnight automatically, but if you don't know you password, use your SecureKey to connect your account.

Then hit 'Submit'.

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The app will display a loading screen for up to two minutes. This is normal when we first connect your accounts - please wait for it to finish. (If it takes longer than five minutes, or you get an error message, give us a call or send us a message and we’ll be happy to help.)

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If you have problems connecting

  • Log into HSBC online banking as normal to check the service is working (but be sure to log out again before trying again with Moneyhub)
  • Check the Moneyhub service status page for any known issues
  • Send us a message via the support section in the app
  • Or contact our customer support team on [email protected] or 0333 222 0900

This is for users who log in to Lloyds’s standard online banking portal. You will need to be registered for Lloyds online banking before you can connect with Moneyhub. You can start the registration process here.

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Lloyds’s online banking portal

You will need:

  • Your User ID
  • Your Password
  • Your Memorable Information

If you have forgotten any of these details, you can reset them on the Lloyds website:
Forgotten your User ID
Forgotten your Password or Memorable Information

Entering your information into Moneyhub

Select Lloyds from the list of banks. (You may need to scroll down.)

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Select Lloyds Bank from the list.

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The app will display ‘Retrieving bank information’ for a few seconds

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You will then see the login screen.

  1. Enter your User ID.
  2. Enter your Password.
  3. Finally, enter your Memorable Information, then hit Submit.

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The app will display a loading screen for up to two minutes. This is normal when we first connect your accounts - please wait for it to finish. (If it takes longer than five minutes, or you get an error message, give us a call or send us a message and we’ll be happy to help.)

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If you have problems connecting

  • Log into Lloyds online banking as normal to check the service is working (but be sure to log out again before trying again with Moneyhub)
  • Check the Moneyhub service status page for any known issues
  • Send us a message via the support section in the app
  • Or contact our customer support team on [email protected] or 0333 222 0900

This is for users who log in to Nationwide’s standard internet banking portal. (Nationwide MySave customers will need to enter slightly different information.) You will need to be registered for Nationwide's internet banking before you can connect with Moneyhub. You can start the registration process here.

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Nationwide’s online banking portal

You will need:

  • Your Customer Number
  • Your Passnumber
  • One item of your Memorable Information

You won't need to use your card reader.

If you have forgotten your Customer Number, you can reset it on the Nationwide website. If you have forgotten your Passnumber or Memorable Information, you can login on the Nationwide website, and reset them using your card reader.

Entering your information into Moneyhub

Select Nationwide from the list of banks. (You may need to scroll down.)

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Select Nationwide from the list.

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The app will display ‘Retrieving bank information’ for a few seconds

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You will then see the login screen.

  1. Enter your Customer Number.
  2. Enter your Passnumber.
  3. Finally, enter one item your Memorable Data (name, place or date), then hit Submit.

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The app will display a loading screen for up to two minutes. This is normal when we first connect your accounts - please wait for it to finish. (If it takes longer than five minutes, or you get an error message, give us a call or send us a message and we’ll be happy to help.)

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If you have problems connecting

  • Log into Nationwide online banking as normal to check the service is working (but be sure to log out again before trying again with Moneyhub)
  • Check the Moneyhub service status page for any known issues
  • Send us a message via the support section in the app
  • Or contact our customer support team on [email protected] or 0333 222 0900

This is for users who log in to NatWest’s standard online banking portal. You will need to be registered for NatWest online banking before you can connect with Moneyhub. You can start the registration process here.

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NatWest’s online banking portal

You will need:

  • Your customer reference number. This is your date of birth (ddmmyy) followed by four extra digits
  • Your PIN number you use to log in to NatWest’s online banking . (This is set separately from the PIN number you use at cash machines)
  • Your password you use to log in to NatWest’s online banking. It has between six and twenty characters, and may contain letters and numbers but it is not case sensitive.

You won’t need your card reader.

If you have forgotten any of these details, you can reset them on the NatWest website.

Entering your information into Moneyhub

Select NatWest from the list of banks. (You may need to scroll down.)

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Select NatWest Bank from the list of account types.

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The app will display ‘Retrieving bank information’ for a few seconds

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You will then see the login screen. Enter in your details:

  1. Customer number
  2. PIN
  3. Password

Then hit ‘Submit.

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The app will display a loading screen for up to two minutes. This is normal when we first connect your accounts - please wait for it to finish. (If it takes longer than five minutes, or you get an error message, give us a call or send us a message and we’ll be happy to help.)

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If you have problems connecting

  • Log into NatWest online banking as normal to check the service is working (but be sure to log out again before trying again with Moneyhub)
  • Check the Moneyhub service status page for any known issues
  • Send us a message via the support section in the app
  • Or contact our customer support team on [email protected] or 0333 222 0900

This is for users who log in to RBS’s standard online banking portal. You will need to be registered for RBS online banking before you can connect with Moneyhub. You can start the registration process here.

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RBS’s online banking portal

You will need:

  • Your customer reference number. This is your date of birth (ddmmyy) followed by four extra digits
  • Your security number you use to log in to RBS’s online banking.
  • Your password you use to log in to RBS’s online banking. It has between six and twenty characters, and may contain letters and numbers but it is not case sensitive.

You won’t need your card reader.

If you have forgotten any of these details, you can reset them on the RBS website.

Entering your information into Moneyhub

Select RBS - Royal Bank of Scotland from the list of banks. (You may need to scroll down.)

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Select RBS banking from the list of account types.

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The app will display ‘Retrieving bank information’ for a few seconds

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You will then see the login screen. Enter in your details:

  1. Customer number
  2. Security number
  3. Password

Then hit ‘Submit.

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The app will display a loading screen for up to two minutes. This is normal when we first connect your accounts - please wait for it to finish. (If it takes longer than five minutes, or you get an error message, give us a call or send us a message and we’ll be happy to help.)

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If you have problems connecting

  • Log into RBS online banking as normal to check the service is working (but be sure to log out again before trying again with Moneyhub)
  • Check the Moneyhub service status page for any known issues
  • Send us a message via the support section in the app
  • Or contact our customer support team on [email protected] or 0333 222 0900

This is for users who log in to Santander’s standard online banking portal. You will need to be registered for Santander online banking before you can connect with Moneyhub. You can start the registration process here.

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Santander’s online banking portal

You will need:

  • Your personal/customer ID
  • Your password
  • Your security number

If you have forgotten any of these details, you can reset them on the Santander website.

Entering your information into Moneyhub

Select Santander from the list of banks. (You may need to scroll down.)

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Select Santander banking from the list of account types.

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The app will display ‘Retrieving bank information’ for a few seconds

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You will then see the first login step. Your personal/customer ID.

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You will then need to enter in:

  1. Your Password
  2. Your Security number

The app will display a loading screen for up to two minutes. This is normal when we first connect your accounts - please wait for it to finish. (If it takes longer than five minutes, or you get an error message, give us a call or send us a message and we’ll be happy to help.)

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If you have problems connecting

  • Log into Santander online banking as normal to check the service is working (but be sure to log out again before trying again with Moneyhub)
  • Check the Moneyhub service status page for any known issues
  • Send us a message via the support section in the app
  • Or contact our customer support team on [email protected] or 0333 222 0900